Saturday, 6 September 2008

Poor neglected blog.....

My poor neglected blog! I really do feel terribly guilty about it but somehow circumstances have dictated that I hardly ever get the chance to visit it, let alone write in it these days.

Take my efforts to get re-connected on my SKY Broadband since we moved into our new, now permanent home. Having given them official notice of intent to move home on the 1st August, I see we are now on the 6th September and STILL not connected! Technically, according to them, we were connected on the 21st August and I have been fighting with them ever since. I have NEVER known such a fiasco in my life, not even in my darkest internet days in Zambia, where they at least had a genuine reason for the poor connection - someone forgot to fill the generator up with diesel again! Here in this civilised part of the western world however, they seem incapable of finding the problem let alone fixing it. They also seem unable to answer a telephone, provide a service and use a phone to phone you back? I know there is quite a high rate of illiteracy in the UK but I would have expected Internet Technicians to be able to use a telephone at least?

As you can tell, my frustration levels are increasing daily with calls to Sky TV/Broadband being the most useless method of getting hold of someone who can actually fix a problem while costing a great deal of money in the process. Something that they really don't care about as they put you on hold, yet again, for hours on end. You think I am exaggerating? I timed my 'on hold' session yesterday morning - the phone line went dead after 58mins 12secs!

So far I have chatted with several friendly but hard to understand people in Mumbai. I have visited with many cheerful people in Northern Ireland and taken delight in talking to some very sympathetic people in Scotland BUT.....the bottom line is I STILL HAVE NO BROADBAND! I am in despair - I have no idea what to do next!

Any helpful (and legal!) suggestions would be welcomed!

1 comment:

keiths ramblings said...

Hi Jayne

Good to see you back even though it wasn't the happiest of posts! I use AOL myself. Just pick up a disc, bung it in the 'puter, follow the instructions and bingo -broadband! Unless of course your phone line needs upgrading.

I feel very guilty. I go past your shop so often, but not once have I stopped and called in. In fact I missed my train connection a couple of weeks ago at Hampden Park and wrote a piece about it!

I promised you good weather before you left Zambia. How wrong could I have been!

Hope you are settling in to your church!