Being the organised people we are (and due to the inordinate waiting period between paying for your goods and actually getting a delivery date!), about a month ago we ordered and paid for two lovely, luxury model, brand spanking new beds from a well known furniture showroom. Oh what joy and celebration! The only problem - a very minor one the salesman assured us as he gleefully took our cash (debit card actually) - was that we couldn't give the correct delivery address since we had not yet confirmed the new rental with the estate agents. Now for those of my readers that live in the UK, I'm sure you all started nodding your heads wisely as soon as I mentioned those magic words 'correct delivery address' - be honest now, didn't you?
No problem said the salesman, just phone this number nearer the time and they will change it for you. Oh yeah right! Get real! Phoning the number was only the START of the right royal runaround we've just had these past two days! OK, for those of you who mistakenly thought that once you had bought and paid for your goods, you could pretty much expect to have use of them wherever you deemed fit - here is a valuable lesson in British Red Tape and The Circular Reasoning (or not, as the case may be!) Powers of Delivery Personnel. We are still reeling and the hubby says that "if the damn beds don't arrive at the right bloody address on Monday then he wants his damn &&**%£$""**&&%%%%£££ money back!"
Firstly - are you who you say you are? This is a VERY good question I suppose but quite hard to answer on the phone? Better, we thought, to go back to the store as suggested by the person on the other end of the phone, with receipt in hand and sort that one out there?
Next, do you have proof that you are legally the person living at the address you want the delivery changed to? A bit difficult this one since we haven't moved in yet but, yes, we do have the receipt from the estate agent for all those exorbitant 'fees' we had to pay out (per person!) for the credit check (we are paying the rent six months in advance anyway?) with the new address clearly PRINTED on it, will that do? Oh yes said the store manager with a happy smile as he faxed all this information directly from his store to the delivery department.
Oh NO, said the delivery department when they phoned again that night to inform us that this simply wasn't sufficient proof! So what more do you require said hubby with teeth firmly clamped? You need to go into the store with passport and sign an indemnity form and fax it to us said not now so chirpy delivery person! I will email you the form right now, this very minute, I promise!
Still no form this morning sighed hubby, I'd better phone them I suppose? Something like five phone calls later (and £8 in phone charges!!) the form has arrived - it has been dutifully filled in, scanned (with copy of passport) and emailed back to delivery person.
AND......as my hubby says,
IF THEY DON'T DELIVER THOSE ***%%$$**""££***%%$$ BEDS ON MONDAY, AND WITH A SMILE AND INTO THE RIGHT ROOMS AT THE TOP OF THE STAIRCASE WITHOUT COMPLAINT - I WANT HIS MONEY BACK!
British bureaucracy gone mad!